CONSUMER ASSISTANCE
 Download consumer complaint form, consumer complaint statistics, companies in liquidation or receivership, the Wyoming buyers guides to Medicare supplement and long-term care insurance, the long term care insurance and Medicaid program, medicare prescription drug coverage FAQ, senior citizen information, a consumers guide to getting and keeping health insurance in Wyoming, auto insurance publications and information, the American Recovery and Reinvestment Act frequently asked questions on COBRA premium reduction, information on the Pre-Existing Condition Insurance Plan (PCIP), and a link to the consumer information web site sponsored by the National Association of Insurance Commissioners.

CONSUMER COMPLAINTS
If you are an insurance consumer and you are having problems with your insurance company and you have not been able to resolve the issue, you may contact this department for assistance.   Please download the following consumer complaint form and mail it to us.  Or to file electronically, follow the link to the electronic email version of the form for Wyoming consumers.  We will look into the situation for you.

 

TYPE OF FORM

FILE TO DOWNLOAD
Consumer Request for Assistance Form Consumer Reg Form.pdf
Link to Electronic Consumer Assistance Request  Form.  Click under the File an Insurance Complaint Section  NAIC Electronic Consumer Complaint Form

CONSUMER COMPLAINT STATISTICS
The consumer complaint report including a composite of 1999 through 2009 complaint ratios per company can be viewed here:   Consumer Complaint Statistics.

COMPANIES IN LIQUIDATION OR RECEIVERSHIP
This is a link to the National Association on Insurance Commissioners Global Receivership Information Database (GRID).  These are companies that are either in liquidation, receivership, rehabilitation or conservation or have already been through the process.  First accept the terms of the database, then select the domiciliary state in the State drop down box to see the list.  Click here for the link:  https://i-site.naic.org/grid/gridDisc.jsp

MEDIGAP INSURANCE
The Wyoming Buyer's Guide to Medicare Supplement "MEDIGAP" Insurance is now available.  This guide provides assistance to Wyoming consumers in selecting an insurance plan to supplement Medicare.  The premium rates in this guide are current as of January 2011.

Medigap Insurance Guide

LONG TERM CARE INSURANCE
The Wyoming Buyer's Guide to Long-Term Care Insurance is also available.  This guide provides general information about Long-Term Care and Long-Term Care Insurance and offers shopping tips.  It helps the consumer decide which policy best fits their needs.   This guide is current as of January 2011.

Long Term Care Insurance Guide

LONG TERM CARE INSURANCE & MEDICAID PROGRAM
This is a Wyoming consumer informational handout describing the Long Term Care Partnership Program.  A joint effort between the federal Medicaid program and Long Term Care Insurance Companies to encourge people to plan for their future LTC needs.  Click here for a description of the program:  LTC and Medicaid Program.

MEDICARE'S PRESCRIPTION DRUGS
For quick facts about Medicare's new coverage for prescription drugs, Medicare's Prescription Drugs quick facts

ATTENTION SENIOR CITIZENS
For information, counseling and assistance on long term care, medicare supplement and other health insurance issues for seniors, contact the Wyoming State Health Insurance Assistance Program (WSHIIP).  Call the Wyoming Senior Citizens, Inc. in Riverton, WY, toll-free at 1-800-856-4398 or visit their web site at http://www.wyomingseniors.com

A CONSUMERS GUIDE TO GETTING AND KEEPING HEALTH INSURANCE IN WYOMING
This guide describes your protections as a Wyoming resident when you seek to buy, keep or switch your health insurance, even if you have serious health conditions.  This guide can be viewed at http://www.healthinsuranceinfo.net, choose state: Wyoming.

AUTO INSURANCE PUBLICATIONS
The Wyoming Personal Automobile Insurance Guide is now available for download.  This guide is designed to give you some basic information you will need to find your way through the auto insurance maze.  This guide was last updated in March 2000.

TYPE OF FORM

FILE TO DOWNLOAD
Wyoming Personal Automobile Insurance Guide

Word 6.0: consumfm/word60/Auto.doc

There are several publications produced by the INSURANCE INSTITUTE FOR HIGHWAY SAFETY concerning Auto Insurance.  These publications include:  1.   Crashworthiness Evaluations of passenger vehicles,  2.  Shopping for a safer car,  3.  Injury, Collision and Theft Losses by make and model.  4.   Kids and Airbags, etc.  These publications can be viewed at http://www.highwaysafety.org under the Consumer Brochures Tab.

AMERICAN RECOVERY and REINVESTMENT ACT FAQ on COBRA PREMIUM REDUCTION
This FAQ concerns the COBRA premium reduction for the unemployed.  Click here to view the FAQ:  CONSUMFM/pdf/cobra02262009.pdf.

FEDERAL PRE-EXISTING CONDITION INSURANCE PLAN (PCIP)
Information on the Pre-Existing Condition Insurance Plan (PCIP) for all 50 states plus DC can be found at  www.HealthCare.gov , which also has data on each state's individual market and existing state health insurance pool.   To see the information www.HealthCare.gov  provides on PCIP for Wyoming, go to  http://www.healthcare.gov/law/about/provisions/pcip/index.html.  From there, you can click on the state of Wyoming on the interactive map for  information about coverage available in  Wyoming. To find doctors, hospitals and other providers in the PCIP preferred provider network PCIP provider, go to http://pciplan.com/providersearch/index.asp.  For further questions you may call the PCIP  1-866-717-5826.

LINK TO CONSUMER INFORMATION
Link to the consumer information web site sponsored by the National Association of Insurance Commissioners.  Click here for the link:  https://eapps.naic.org/cis/